But precisely that GGD part is now sometimes omitted, so that the app cannot be used. “In the end I called the GGD myself and gave my code”, says Stef. “But my girlfriend hasn’t received a notification yet, so I wonder if the code has been entered.”
Another positively tested app user was also not prompted for the code. “And now I feel too lousy to look up and pass on the code myself,” she says.
Eight positively tested people stated that they could not have used the app. In two cases it was still possible after the app user had brought it up himself.
In both cases, they doubt whether the app has been used successfully. “The code didn’t work and I will be called back tomorrow,” said one of them. “That’s nine days after the first day I was contagious.”
Two corona patients say they have not been called at all by a source and contact investigator. “I’m still waiting for a call,” says one of them. He has been waiting for over a week now.
How often source and contact researchers don’t ask for the app is unclear. The Ministry of Health, the maker of the app, recognizes the signals. “We have contacted the GGD about this and they will start working on it”, a spokesperson said. It does not always go wrong anyway: several other patients who have spoken to the NOS report that the researcher himself mentioned the app.
The GGD points out that asking for the app is in the manual for source and contact research. “But of course we cannot check whether every researcher actually asks.”
Also, not all researchers have yet had the training to use the app. “We could not release all contact investigators at once,” said the spokesman. “But it should also work without training.”
Not to jump
Earlier today it turned out that the GGD was originally not interested in the corona app. The health service still had doubts about its usefulness two months after the app was announced. Moreover, the GGD was afraid that the app would backfire. The GGD is now happy with the app.