Bol.com paid a total of more than 750,000 euros to scammers in December 2019 and January 2020. The webshop thought to transfer the amount to the company Brabantia, which sells waste bins and other household products through Bol.com. But the account number turned out to be from scammers. Bol.com must now still pay the amount to Brabantia, the judge ruled in a case that Brabantia had instituted.
Things went wrong when Bol.com received an email at the end of 2019 stating that the Brabantia account number had been changed. The email, drawn up in poor Dutch, was sent from the account of an employee of the accounting department of the Brabant company.
‘All incoming payments have been transferred’
“Please keep in mind that as of today we have a change in our bank account details for incoming payments,” said the email. “From now on all incoming payments must have been transferred to our branch account in Spain. We appreciate if you can update your details.” Bol.com did indeed change the Brabantia account number.
When the company asked Bol.com in January last year why they had not yet paid, it became clear that they had been the victim of fraud, the court report says. The relevant employee of Brabantia’s accounting department was found to have been hacked, allowing scammers to send emails from her account in the company’s corporate identity.